Terms of Service

01 Provider

02 Service

Qlo provides virtual private servers (VPS): KVM virtual machines with dedicated vCPU, RAM and NVMe storage in European datacenters, with a public IPv4 address and the operating system of your choice installed. Server management above the virtualization layer (the operating system and everything you run on it) is your responsibility.

03 Ordering & contract formation

Submitting the order form is a request, not a binding purchase — nothing is charged at that point. We will contact you within 24 hours on business days with an invoice and setup details. The contract is formed when we confirm your order and you pay the first invoice; your server is handed over after payment is received.

04 Plans, fees & payment

Plans are billed in advance for the billing period you choose (1, 3, 6 or 12 months; longer periods carry the discounts shown on the pricing page). Prices are as quoted at the time of ordering. Service continues for each paid period and is renewed by paying the renewal invoice; unpaid servers may be suspended and, after notice, deleted.

05 Right of withdrawal

If you are a consumer, you have 14 days from contract formation to withdraw. By asking us to provision your server within that period you expressly consent to performance beginning immediately; if the service has been fully performed, the right of withdrawal lapses, and for partial performance we may deduct a proportionate amount from any refund.

06 Acceptable use

You may use the server only for lawful purposes. In particular you must not:

• send unsolicited bulk email (spam) or operate open relays/proxies,
• host or distribute unlawful content, malware or phishing,
• attack, scan or disrupt other systems or networks, or
• abuse shared resources (for example sustained noisy-neighbour I/O or network flooding beyond your plan).

You are responsible for all activity on your server and for keeping its software reasonably secure. We may suspend a server immediately where it is the source of abuse or a security incident.

07 Your data & backups

You are responsible for backing up your own data. Unless expressly agreed otherwise in writing, plans do not include backups of your server's contents, and we are not liable for loss of data stored on the server.

08 Term, cancellation & termination

You may cancel at any time with effect from the end of the paid period — just tell us at info@qlo.cz. We may terminate or suspend the service for material breach of these Terms or non-payment. After termination the server and its data are deleted; we will retain them for a reasonable grace period (at least 7 days) unless the termination was for abuse.

09 Availability & disclaimer

We target 99.7% monthly availability of the virtualization platform and network. Planned maintenance will be announced in advance where practicable. No formal SLA with service credits applies unless separately agreed. To the extent permitted by law, the service is otherwise provided “as is”.

10 Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising out of or in connection with the service is limited to the fees you paid for the service in the 12 months preceding the event giving rise to the claim, and we are not liable for lost profits, lost data or other indirect damages. Mandatory statutory liability is unaffected.

11 Governing law & consumer protection

These Terms are governed by Czech law (Act No. 89/2012 Coll., Civil Code). Mandatory EU and Czech consumer rights are unaffected. Out-of-court consumer complaints may be brought to the Czech Trade Inspection Authority (Česká obchodní inspekce, coi.cz).

12 Contact

info@qlo.cz